👋 Hi, I’m Puja — a Program Manager with a track record of leading multi-million dollar initiatives that drive enterprise transformation, stakeholder alignment, and measurable outcomes.
With 10+ years of experience managing large-scale, cross-functional programs, I specialize in building PMO strategies, driving Agile delivery, and ensuring stakeholder visibility from kickoff through execution.
📁 Case Studies (3 Projects – Copy and Repeat Structure)
🔹 Project 1: Reducing Delayed Disbursements
Company: Remitly
Role: Program Lead
Duration: [August 2023 – April 2025]
🔍 Problem:
Over 93% of remittance transactions sent via the Remitly app get completed within 30 minutes or less. Unfortunately, the remaining transactions took much longer to complete for several reasons.
- Delays from Partner banks not providing service in alignment with SLAs
- Customers not knowing what information is required for them to submit in order for KYC to be completed
- Customer service agents not having robust processes in place to quickly assist customers in completing transactions
- Technical bugs or integration issues that prevent transactions from completing seamlessly
🛠️ Solution:
Established structured programs to tackle delays head on, defining metrics, implementing dashboards, and standardizing rituals.
🎯 My Role:
– Led multiple workstreams
– Managed stakeholders, led engineering sprint meetings, defined product requirements (PRD)
– Reported to C-suite
📈 Results:
– Reduced launch delays
– Saved costs
– Improved customer satisfaction (CSAT)
🔹 Project 2: Increasing Scheduling Automation
Company: Convoy
Role: Program Lead
Duration: [June 2021 – June 2022]
🔍 Problem:
Transitioning manually brokered shipments onto a newly created
🛠️ Solution:
Create a robust process for keeping warehouse hours of operation updated and create structure around how to determine feature buildouts and associated ROI
🎯 My Role:
– Built a playbook for operations to follow to keep facility hours and information updated to prevent failed automated scheduled deliveries
– Created a process for vendors to implement leading to increased appointments to be automatically scheduled via the new platform.
– Worked with analytics to extract data from unstructured EDI tenders to allow us to identify opportunities for feature buildouts and associated ROI from each prospective feature build.
📈 Results:
– Reduced failed deliveries
– Saved scheduling costs
– Improved driver satisfaction
📎 Resume
📄 Click here to view my most up-to-date resume tailored for Program Manager roles.
💬 About Me
I’m a strategic and execution-oriented Program Manager who thrives at the intersection of business, operations, and technology. My background spans startups to Fortune 500s, where I’ve delivered complex programs on time and under budget.
Whether I’m launching a CRM platform, scaling Agile across global teams, or presenting to executive stakeholders, I bring structure, clarity, and impact to everything I do.
When I’m not managing programs, you’ll find me optimizing workflows or reading about systems thinking. Let’s connect!
🔧 Skills
Program Management: Agile, Waterfall, PMO Strategy, Program Roadmapping, Cross-functional Collaboration
Tools & Tech: Jira, Asana, Confluence, Smartsheet, MS Project, Notion, Tableau, Miro
Specialties: Stakeholder Management, Risk Mitigation, Executive Reporting, Change Management, Budget Oversight
📞 Contact Me
📬 Email: [gandhi.pj@gmail.com]
🔗 LinkedIn: [https://www.linkedin.com/in/pujagandhi/]